Everything buyers usually ask before their first order. Don't see your question? Ask us directly.
MOQ depends on the product and series. For catalog items it is typically measured per carton or per model; for custom OEM/ODM projects the MOQ is higher due to molding and decal setup.
Exact MOQ is listed in each quotation — tell us which products interest you and we'll confirm immediately.
Typical lead times after order confirmation and deposit:
We confirm a firm schedule with every quotation.
Yes. We provide samples so you can verify quality, glaze finish and packing before committing to bulk. Sample cost and courier freight are quoted upfront and typically deductible from your first bulk order.
Yes — OEM/ODM is one of our core services for brand owners:
Common terms: 30% T/T deposit with balance against copy of shipping documents. Letter of credit (L/C) is acceptable for larger orders. Flexible arrangements can be discussed for long-term partners.
All daily-use porcelain is produced with food-contact-safe bodies and glazes. We can provide compliance documentation (such as FDA and LFGB test reports) matched to your destination market's requirements — just specify the target country in your inquiry.
Export-standard packing: each piece protected, inner cartons consolidated into strong outer cartons, palletized for container loading. Retail-ready packaging (color boxes, gift boxes with your branding) is available as an option.
Yes — mixed-container loading across our product series is standard practice for our importer clients. We plan the loading list with you to maximize container utilization and minimize your landed cost.
Absolutely. We welcome customer visits and third-party inspections (SGS, BV, TÜV, Intertek or your own QC team). If travel is difficult, we offer a live video walkthrough of the production lines on WhatsApp or a video call.